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题名/责任者:

Crucial conversations / by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler = 关键对话 : 如何高效能沟通 / 克里·帕特森, 约瑟夫·格伦尼, 罗恩·麦克米伦, 阿尔·斯威茨勒.

版本说明:

第二版.

出版发行项:

成都 : McGraw-Hill : 四川人民出版社, 2018.

ISBN:

9787220104718

载体形态项:

23, 244 pages ; 21 cm

变异题名:

Crucial conversations : tools for talking when stakes are high

变异题名:

关键对话 : 如何高效能沟通

个人责任者:

Patterson, Kerry, 1946- author

附加个人名称:

Grenny, Joseph.

附加个人名称:

Switzler, Al.

附加个人名称:

McMillan, Ron.

论题主题:

Interpersonal communication.

论题主题:

Interpersonal relations.

中图法分类号:

C912.1

书目附注:

Includes bibliographical references and index.

内容附注:

What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.

原版附注:

Reprint. Originally published: New York : McGraw-Hill, c2012.

豆瓣简介：